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Personal Service - You Know Who Does The Work

We believe that the person liaising at client level has the ultimate understanding of client needs. At Pattersons the person conducting focus groups or in-depth interviews is the person who reports back to the client. All Patterson’s quantitative surveys are also managed personally by the consultant you meet with- there is no delegation of this task. For large projects in which two or more consultants may work together, the client is exposed to the full team from Pattersons.

This approach minimises the chance of any loss of focus in translation of "client need" into "research process", and back into "client action".

The result of our personal service approach is greater insight, better research and greater client satisfaction.

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